FAQ

Yes, there is. All pricing plans have 14 days trial period. During this time, you will be able to enjoy all benefits that pricing plans offer for free.

After your pricing plan ends, you will be automatically switched to the Free plan. Under this plan, it is available to work only on one project with 5 screens. You will be able to edit only 5 screens in one of your projects. Other projects would be unavailable. But all the data in them will be safely stored and they become available after proceeding pricing plan.

For changing password, please, go inside the application and login. Then press on your username in the right-top corner. On the pop-up window choose the button “Profile” that is located on the right-top corner. You can change your password at the end of this page.

Also, it is possible to change your password during login process. When you are trying to login to Mockup Builder application, choose “Forgot Password?” link. In the appeared field put you email. You will obtain an email in a few minutes that includs a link providing the possibility to change the password.

You can share created wireframe and mockups in different ways. The easiest one is to share it by inbuilt Mockup Builder option. Inside the application in the right-top corner push the button “Share”. In the pop-up window, put your name in the appropriative fields, email of the person you want to share the project with and your comments. Take into account that under the free plan only public sharing option is available. More about sharing mockups in Mockup Builder. You could also export your mockup or wireframe as typical files. Under application choose in the menu “File” – “Export” and select the needed format of exportation file. Under the free plan, it is possible to export in *.png format. Under pricing plans, it is also possible to export in Word, Power Point and *.pdf format. Read more about export option in Mockup Builder.

Please contact us by email to [email protected] noting preferred ways to make a payment, so we might consider those.

Now there is a default possibility for this. If you want to delete your account, please contact us via email [email protected] with this request.

All your personal data is encrypted and instant database backup is done, so be sure that your data is pretty safe.

Now it is not available for our users. We do not plan to add this option in the future.

No, it doesn’t. In near future we plan to add at least presentation mode to work at IOS, Android and Windows based mobile or handheld devices.

1. In the App, right click anywhere outside of the working sheet. 2. In the menu that appears, choose the “Silverlight” option. 3. In the window “Microsoft Silverlight Configuration,” click on the tab “Application Storage” and select http://mockupbuilder.com/. Select “Delete.” 4. After deleting the storage, please reinstall Silverlight.

Please visit our app from web first of all http://mockupbuilder.com. The web and desktop versions are the same.

Please use this website and check if Silverlight has been properly installed: http://www.silverlightversion.com/. If you are still having problems after Microsoft Silverlight is installed properly, please contact us by email at [email protected]. We will do our best to help you.